Thank you for shopping at Alluvial India. We appreciate your trust and are committed to providing you with a satisfying shopping experience. Please review our refund and return policy carefully:
1. Refund Policy
We offer a 30 days refund policy from the date of purchase. If you are not completely satisfied with your purchase, please contact our customer service team at [info@alluvialindia.com] to initiate the refund process.
To be eligible for a refund, the following conditions must be met:
The item must be in its original condition, unopened, and unused.
The original packaging and tags must be intact.
A proof of purchase must be provided.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
2. Return Policy
If you wish to return an item for reasons other than a defect or error on our part, you may do so within 14 days from the date of purchase. To initiate a return, please contact our customer service team for further instructions.
To be eligible for a return, the following conditions must be met:
The item must be in its original condition, unopened, and unused.
The original packaging and tags must be intact.
A proof of purchase must be provided.
Customers are responsible for the return shipping costs unless the return is due to a defect or an error on our part.
3. Exchanges
We currently do not offer exchanges. If you need a different size, color, or product, please return your original purchase and place a new order.
4. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our customer service team within 7 days of receiving the product. We will arrange for a replacement or a refund, including return shipping costs.
5. Contact Us
If you have any questions about our refund and return policy, please contact our customer service team at info@alluvialindia.com
Note: Make sure to adjust the timeframes, conditions, and other details based on your specific business practices. Consult with legal professionals to ensure compliance.
Last Updated: 15th Jan 2024
664 Dharapara,Chandannagar,
Hooghly- 712136
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